Refund & Return Policy

Last Updated: [Insert Date]

Thank you for shopping with [Your Store Name]. We want you to be satisfied with your purchase. Please read our Refund & Return Policy carefully.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging.
  • Include proof of purchase or order confirmation.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items
  • Final sale or clearance items
  • Perishable goods (if applicable)

Return Process

To initiate a return, please contact us at:

Email: [your@email.com]

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Once your return request is approved, we will provide instructions for returning the item.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged;
  • The wrong item was received;
  • The product is defective.

Shipping costs are non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and provide photos showing the issue. We will evaluate the claim and arrange a replacement or refund if applicable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to post the refund to your account.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company.
  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at temitopebolu54321@outlook.com

Order Cancellations

Orders may be canceled within 24 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled and must follow the standard return procedure.

Exchanges

We replace items only if they are defective, damaged, or if the wrong item was sent.

To request an exchange, contact us at temitopebolu54321@outlook.com

Chargebacks and Payment Disputes

If you experience any issues with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

We are committed to working with customers to resolve issues fairly and promptly.

Contact Information

For questions regarding returns or refunds, please contact:

[Your Store Name]
Email: temitopebolu54321@outlook.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)